Sunday, March 25, 2012

How to make Conversation for Reservation in English

Front Desk Receptionist

       Hotels Enterprise said, Lise. How can I help you?
       What is the date that you are looking for?
       How long will you be?
       How many adults will be in the room?
       I fear that we are booked on weekends.
       There are only a few places.
       We recommend that you book in advance during high season.
       Has two double beds be enough?
       Do you want a smoking or Non smoking?
       The dining room is open 16 hours to 10 hours.
       We have an indoor pool and sauna.
       We serve a continental breakfast.
       Cable TV is included in the price, but the movie channel is included.
       Take the exit off the highway 8 and you'll see us a few miles on the left.
       The price that I can give you is 99.54 with tax.
       We need a credit card number for an amount.


     I would like to make a reservation for next week.
     Is it necessary to book in advance?
     Calculate for two extra beds?
     How much for a bed?
     Treat yourself to a free breakfast?
     Is there a restaurant in the hotel?
     Do the rooms have refrigerators?
     Do you do group bookings?
     Is there a restaurant?
     Do you have any cheaper rooms?
     When it is pulled out of season into consideration?

Sample conversation:

Receptionist: Thank you for calling Quality Inn. Speaking of Morine.
Caller: Hello. I'm interested in booking a room for a long weekend in September.
Receptionist: I'm afraid we're fully booked for this weekend. It is a convention in town and we are the closest hotel to the convention center.
Caller: Oh, I did not know. How about the weekend after that?
Receptionist: So ... Friday, the seventeenth?
The Caller: Yes. Friday and Saturday.
Receptionist: It seems we have a few places. We recommend you make a reservation, though. It is still considered high season then.
Caller: Okay. Do you have rooms with two double beds? We are a family of four.
Receptionist: Yes, all our rooms with two double beds. The rate is $ 129 this weekend dollars per night.
Caller: This is reasonable. And you have beds? One of my daughters would have to bring a friend.
Receptionist: We do, but we also have an extra fee from ten dollars per person for the whole family with more than four persons. The bed is free.
Caller: Okay, but I'm not positive if it is to come. Can we pay when we arrive?
Receptionist: Yes, but we require a deposit of 50 dollars credit card to reserve the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right away. I have to find a credit card from my husband.
Receptionist: Okay. Oh, and just to let you know ... Our swimming pool will be closed, but our pool is open.

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